General conditions of sale

TO ORDER – Quelle est Belle Company offers you the possibility to order according to the means of your choice, in order to better satisfy you. TO ORDER ON THE WEBSITE – Just let yourself be guided. Payment is made by credit card. TO ORDER BY MAIL – You can place your order using the order form that will be sent to you with the paper catalog (free) on simple request with your postal address at:

What is Belle Company 26310 Beaumont en Diois.

For payment by check, make your cheques payable to Quelle est Belle Company and send it with the order form to the following address: Quelle est Belle Company – F 26310 Beaumont en Diois.

Prior to any transaction, you acknowledge that you have read these general conditions of Sale and that you adhere to them without reservation. STANDARD DELIVERY FRANCE – Colissimo Colis delivered by La Poste. Delivery costs are calculated according to the weight of the goods according to the postal rates in force. Delivery is in principle 48 hours after the package is made available by Quelle est Belle Company at the Post Office. The package is delivered by La Poste. In case of absence, the package is deposited at the nearest post office. If you do not collect your package within the time indicated by the postal services (15 days), the package will return to our warehouse, and the delivery costs will be charged to you. The products ordered will either be refunded (credited account or sending a check) or reshipped. INTERNATIONAL STANDARD DELIVERY – Colissimo International Parcel delivered by La Poste. Delivery costs are calculated according to the weight of the goods according to the postal rates in force. Delivery is made within a variable period of 72 hours to 10 days after the package is made available by Quelle est Belle Company at the Post Office depending on the destination. The delivery of the package by the Postal services of the country of destination is done by hand and against signature, on presentation of proof of identity. In case of absence, the package is deposited at the nearest post office. If you do not collect your package within the time indicated by the postal services (15 days), the package will return to our warehouse, and the delivery costs (round trip) will be charged to you. The products ordered will either be refunded (credited account or sending a check) or reshipped. SECURITY payment Your card number and validity date are instantly encrypted in your machine before being sent to the SSL protocol. Since this information is illegible, no one can use it without your knowledge: payment by credit card is therefore totally secure. Since this information is not stored on our server to increase security, you will have to provide us with this information with each new order. CREDIT CARD PAYMENT (secure payment) – We accept payments by Visa, Mastercard, but not yet American Express. Remember to bring your card for internet orders. For orders by mail, remember to sign the order form at the place indicated. PAYMENT SECURITY – Your card number and validity date are instantly encrypted in your machine before being sent to the SSL protocol. Since this information is illegible, no one can use it without your knowledge: payment by credit card is therefore completely secure. Since this information is not stored on our server to increase security, you will have to provide us with this information with each new order. CONFIDENTIALITY – Our Internet server automatically recognizes the domain name (of the access provider) and, where possible, the email address of Internet users who visit our site. We centralize domain names for statistical purposes. We use the information provided to improve the content of the pages of our site. We keep your information (except credit card number) in computerized form. Of course, you can, as provided for in Article 27 of the Law of 6 January 1978, rectify the data concerning you at any time. If you do not wish to receive an email or mail from us, or if you do not want your contact details to be transmitted to nature protection structures, please specify it to us at the following address: Customer service – To contact us

  • By phone: +33 467 20 40 60 Monday to Friday from 9:00 a.m. to 7 p.m. and Saturday from 9:00 a.m. to 12:00 p.m.
  • By Fax: +33 475 21 36 44
  • By mail: WHAT IS BEAUTIFUL COMPANY – F 26310 BEAUMONT EN DIOIS •
  • By e-mail: Customer service

We are here to help you choose the products that suit you and answer all your questions. Do not hesitate to contact us. PRODUCT AVAILABILITY – We do our best to ensure the availability of our products, which are all manufactured one by one, by hand. If a product is not in stock, and if we do not have the possibility to manufacture it within a reasonable period of about ten days, we will contact you again, in order to find a solution to refund you for the missing item if you wish. RETURNS AND EXCHANGES – We wish your complete satisfaction with the products you order. In accordance with the law of January 6, 1988, you have a withdrawal period of seven clear days from the receipt of your ordered products to return the products for exchange or refund. In the event of the exercise of the withdrawal period, Quelle est Belle Company is required to reimburse you for the sums you have paid, without penalties. Beyond the withdrawal period, any return of product, whether under the guarantee, the amicable settlement of a claim or any other reason must be the subject of a formal agreement between the buyer and Quelle est Belle Company. It will result in the constitution of an asset for the benefit of the buyer. The shipping costs will be borne by the buyer.

Returned items must be returned in their original packaging without having been used, accompanied by a copy of the invoice to:

What is Belle Company – VPC RETURNS SERVICE – F 26310 Beaumont en Diois.

In the event of a problem, call +33 467 20 40 60, to arrange the terms of your return or exchange. DISPUTES – In the event of a dispute, only the Commercial Court of Romans in the Drôme where Quelle est Belle Company is registered is competent.